Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the VibeVoice platform (the “Service”), you (“Customer”, “you”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. These Terms form a legally binding agreement between you and B-WYSE BV, a company incorporated in the Netherlands (“VibeVoice”, “we”, “us”).

If you are accepting on behalf of a business, you represent that you have authority to bind that entity to these Terms. If you do not agree, do not use the Service.

2. Service Description

VibeVoice provides an AI-powered voice receptionist platform that enables businesses to handle inbound telephone calls automatically. The Service includes:

• AI voice agents that answer calls, handle enquiries, and book appointments
• A dashboard for configuring agents, reviewing call logs, and accessing analytics
• Integrations with telephony providers, calendar systems, and CRM tools
• API access (on eligible plans)

AI disclosure: The Service uses AI voice technology. Responses generated by AI agents are automated and may occasionally be inaccurate, incomplete, or require human follow-up. Customers are responsible for configuring appropriate human handoff rules and reviewing call outcomes. VibeVoice does not guarantee that AI-generated outputs are error-free.

3. Account Registration

You must provide accurate, complete, and current information when registering. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@vibevoice.nl if you suspect unauthorised access.

Accounts are for business use only. Each subscription is for a single business entity. Sub-licensing or reselling access without prior written consent from VibeVoice is prohibited, except under our Agency plan which includes explicit multi-client rights.

4. Acceptable Use

You agree not to use the Service to:

• Record conversations without proper disclosure to callers as required by applicable law (including the Dutch Telecommunications Act and GDPR)
• Impersonate individuals, businesses, or organisations in a misleading or deceptive way
• Conduct unsolicited outbound calling campaigns (spam calls) or robocall operations
• Transmit any content that is unlawful, defamatory, threatening, harassing, or fraudulent
• Attempt to circumvent or interfere with any security measures, rate limits, or authentication systems
• Use the Service for any purpose that violates applicable law, including GDPR, the EU AI Act, or the Dutch Telecommunications Act
• Reverse-engineer, decompile, or derive the source code of the Service

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

5. Payment & Billing

Subscriptions are billed monthly or annually in advance. Prices are quoted in EUR and are exclusive of VAT. EU-registered businesses must provide a valid VAT number; otherwise VAT will be applied at the applicable Dutch rate.

Payment is processed by Stripe. By providing a payment method, you authorise VibeVoice to charge the applicable subscription fee on each renewal date. If payment fails, we will retry for up to 7 days before suspending your account.

Price changes will be communicated at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance of the new price.

VibeVoice is built for legitimate business communication. Usage limits, concurrency limits, and fair-use safeguards protect call quality for every customer. Outbound calling campaigns, international numbers, and regulated use cases (including healthcare and financial services) may require prior approval and are subject to separate pricing. We reserve the right to suspend accounts that exceed published concurrency limits or that are used for purposes inconsistent with these Terms.

6. Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period; you retain access until that date. We do not provide pro-rata refunds for unused time within a billing period.

We may terminate or suspend your account immediately if you materially breach these Terms. We will provide 30 days’ notice for termination in other circumstances, except where prohibited by law. Upon termination, your data will be deleted per our Data Retention policy (see Privacy Policy).

7. Limitation of Liability

To the maximum extent permitted by Dutch law, VibeVoice’s total liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the fees you paid in the 3 months immediately preceding the claim.

VibeVoice shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if advised of the possibility of such damages.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We target 99.5% monthly uptime and publish our status at status.vibevoice.nl.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be submitted exclusively to the competent courts of Amsterdam, Netherlands.

This English version of the Terms is the authoritative translation. In the event of a conflict between this version and any Dutch translation, the Dutch version shall prevail for legal purposes. A Dutch version is available on request from hello@vibevoice.nl.

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.